A Letter to our Residents and Family Members
April 20, 2020
To Our Residents and Family Members:
We wanted to personally reach out to you to express our gratitude and provide you with an update on our approach and response to the COVID-19 crisis.
Our most important priority remains the safety and well-being of both our residents and our staff. During the past month, we have implemented a number of new measures, special processes, and extraordinary precautions across all our centers, including:
- Securing Personal Protection Equipment (PPE) for all of our centers, including surgical masks, goggles, face shields, isolation gowns and foot covers
- Screening all employees upon entrance to the center for any signs/symptoms of infection
- Updating care plans and physician orders based on the individualized care your loved one needs
- Enforcing safety guidelines issued by local department of public health officials and the Centers for Disease Control (CDC)
- Continuing the restriction of non-essential visitors
Our goal is to try to keep COVID-19 out of our centers, and if it is found in one, to minimize the spread to anyone else. If a center does have a positive case, our staff notifies all residents and their emergency contacts within 12 hours and works closely with local public health officials to determine the best course of action. This can include transferring COVID-19 positive residents to local hospitals for care or setting up isolation units with dedicated and skilled caregivers for the affected residents to ensure they do not come in contact with other residents.
This past week we began accepting recovered COVID-19 patients. These individuals have met CDC criteria with two negative test results more 24 hours apart. Even though these residents have recovered from COVID-19, they will be isolated for the first two weeks of their stay, which is required for all transfer patients out of an abundance of caution.
At the state level, Governor Greg Abbott issued an updated executive order last week in accordance with the guidelines from the CDC that maintains current requirements not allowing visitors at nursing homes. The order also set forth policies to minimize the movement of staff between centers whenever possible.
We want to thank you for being so supportive and flexible during this time of new restrictions and guidelines and remind you that leadership at each of our centers can set up regular phone or video calls with your loved ones.
On a personal note, we had the opportunity this past week to work as temporary Certified Nurse Assistants and spend a few days at our center in LaPorte, TX tending to residents. Providing the care and having the conversations with these residents was the highlight of our month. We remain eternally grateful for the trust that residents and families place in us to provide the comfort and care for them.
Lastly, we want to thank our extraordinary nurses, doctors, and staff for their tireless efforts on the frontlines. They are going above and beyond each and every day to provide the best care for our residents, and it is truly an honor to work alongside them. As committed as they are to taking care of our residents, we as a company are committed to taking care of them.
As CEO and Chief Clinical Officer of this great company, it is our commitment to be transparent and open to you and your loved ones during this time as we work together to combat this crisis. If you have any additional questions, please do not hesitate to contact our office at (817) 410-7300.
Cassie Mistretta, CEO
Barbara Baylis, RN, MSN, ,CCO
All Senior Living Properties visitations are currently RESTRICTED to essential visits only! We sincerely apologize for any inconvenience and life disturbance this global health pandemic, due to COVID-19, has caused for our residents, their loved ones, staff, and our community to abruptly adjust. We look forward to our normal hours of visitation and postponed events to resume in the near future. Thank you for your prayers and hope during this time.
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